Tourism and Travel Management

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17.50 ساعة تعليمية
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الإنجليزية
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Do you want to learn about an industry that is dynamic, fun, evolving, and always challenging? At its peak, tourism supported over 300 million jobs globally and in 2018 generated US$1.65 trillion in international receipts.

By taking this course, developed around one of the world's premier destinations, Queensland in Australia, you will experience challenges, and solutions, reflective of the ever-changing global tourism and travel industry. Tourism is an aspiration for millions of people globally, and has proven to be a highly resilient sector, which is vital to many economies.

This course will provide you with substantive insights into the management challenges facing destinations and operators. It will show you the proper steps to follow forresearch-informed resolutions. The course comprises seven modules, with each module co-delivered by two or more expert academics. Developed in partnership with Tourism and Events Queensland, the statutory marketing authority for tourism in Queensland, several modules have been shot on-location across Queensland's premier tourism destinations. The course features case studies of leading tourism and hospitality companies and interviews with prominent industry professionals. In addition, you'll hear from public sector officials representing government, peak industry bodies, destination management and marketing organisations, hotels and resorts, attractions, tour operators, transport and local communities.

Eleven leading academics share their expertise taking the learner through a visceral journey of self-discovery and exploration of various aspects of tourism planning, management of services and experiences, the changing role of technology in decision-making, and management of workforce and risk in tourism.

The course is particularly designed for:

  • Professionals working in the tourism (hospitality, events, sport and leisure) industries
  • Students learning about these industries for the first time
  • Individuals who have an avid interest in tourism

^ Course image credit: Tourism Events Queensland

المدربين

Sara Dolnicar
Sara Dolnicar

Sara currently works as the Research Professor in Tourism at UQ Business School. She has previously worked at the School of Management & Marketing at the University of Wollongong and the School of Tourism at the Vienna University of Economics & Business where she also served as the Secretary General of the Austrian Society for Applied Research in Tourism. Sara’s core research interests are the improvement of market segmentation methodology and the testing and refinement of measures used in social science research. She has investigated a range of different applied research areas, including sustainable tourism and tourism marketing, environmental volunteering, foster carer and public acceptance of water alternatives and water conservation measures. Sara has (co-)authored more than 300 refereed papers, including more than 140 journal articles and led a total of twelve Australian Research Council (ARC) grants. In 2011 she took up a prestigious ARC Queen Elizabeth II Fellowship. Sara holds a Masters and PhD degree from the Vienna University of Economics and Business and a Masters degree in Psychology at the University of Vienna.

Sally Driml
Sally Driml

Sally’s current research interests in tourism draw on a background in economics and environmental economics and experience in government in developing environmental policy and managing natural environments that are also tourism destinations. She is currently undertaking research on the economic impacts of protected areas and of wildlife attractions. Sally has recently published on the economic value of tourism to national parks and on issues for tourism investment in Australia. Sally holds a Bachelor of Science (Honors) from Griffith University, Master in Science from the University of Queensland and PhD from Australian National University.

Sheranne Fairley
Sheranne Fairley

Sheranne’s research focuses on three major streams: sport and event tourism, volunteerism, and the globalization of sport. Sheranne has conducted various research and consultancy projects in the United States, China, the United Kingdom, and Australia. Recent projects she has been involved in include the globalization of Australian Rules Football in international markets, the sport tourism behaviors of friends and family of athletes who travel to the Olympic Games, and the legacy of Olympic volunteerism. She currently serves on the advisory board of the United States Australian Football League. Sheranne holds a Bachelor of Business with Honors and a PhD from Griffith University.

Karen Hughes
Karen Hughes
Karen’s research interests include interpretation and environmental education, wildlife tourism, heritage tourism, visitor behavior and sustainable tourism. Her recent projects include designing and evaluating interpretive signs at the Chengdu Panda Research Base in China, exploring the travel patterns of Chinese students, and evaluating and designing interpretive materials for Canterbury Cathedral in the UK. Her PhD focused on designing and evaluating the impact of interpretive resources on families’ adoption of environmental behaviors following a visit to Mon Repos turtle rookery. Karen has over 20 years of tourism research experience, and has also been a lecturer and researcher at James Cook University, Charles Darwin University and Queensland University of Technology. Karen holds a Bachelors of Arts (Honors) and Master of Arts from James Cook University, Graduate Diploma in Further Education and Training from USQ and PhD from the University of Queensland.
Judith Mair
Judith Mair
Judith’s research interests include pro-environmental behavior and resilience both in tourism and events, the impacts of events on community and society, consumer behavior in events and tourism, the relationship between events and climate change, and business and major events. Judith is working on a number of projects including investigating the potential for events to act as a catalyst for encouraging pro-environmental behavior change, researching the links between events and social capital, and assessing the potential impacts of climate change on the tourism and events sector. Her PhD investigated decision-making in the events context and was completed at the University of Strathclyde.
Gabby Walters
Gabby Walters

Gabby’s primary research interests revolve around tourism marketing communications, tourist behavior and tourism crisis recovery. Currently, she is working on a series of studies that seek to investigate the impact that Terrorism related activity is likely to have on travel behavior and tourist decision making. Gabby has led a number of industry consultancy projects for both state and regional tourism organizations within Australia and has been invited on several occasions to deliver keynote addresses. She has over 35 publications that include acclaimed academic journals, University textbooks and edited research books. Gabby has a PhD from Griffith University. Prior to her University career, Gabby spent 16 years in the hospitality industry.

Brent Ritchie
Brent Ritchie
Brent has coordinated several research projects including Sustainable Tourism CRC and consultancy work for a number of tourism organizations in the public and private sector in Australia, England, Vietnam and New Zealand. He has also published extensively in academic journals and given keynote speeches at over ten international conferences. He was former editor of the Journal of Hospitality and Tourism Management and is on the editorial board of eight international journals including the Journal of Travel Research. Brent is a member of the Center for Tourism Research at Wakayama University, Japan and an Affiliate of the Tourism Crisis Management Institute at the University of Florida, USA. He currently holds an ARC Discovery Grant and an ARC Linkage grant on this topic area. Brent has previously worked as the head of the tourism discipline and the research area at the University of Canberra and at the School of Service Management at the University of Brighton UK. Brent’s research interests are associated with tourism risk management and carbon offsetting to understand consumer preferences and adoption of carbon offsetting in an aviation context. Brent has a BA, post graduate diploma in Tourism and PhD from the University of Otago, New Zealand.
David Solnet
David Solnet
David’s primary research area is in the area of managing service quality. His consulting work focuses on service quality, the development of performance-based incentive programs and organizational reviews. He came to the University of Queensland directly from the industry, most recently from Brett's Wharf in Brisbane where he served as the general manager for five years. Prior to arriving in Australia from USA, David had been involved in the restaurant/club industry since 1985. David holds a Bachelor of Science in Hospitality Management from Florida International University in Miami, Florida, USA (graduated Summa Cum Laude). In addition to his accomplished career in the hospitality industry, David continues to work as an advisor to a number of high-profile hospitality organizations in Southeast Queensland. He also holds a Master of Science in Hotel and Food Service Management from the same university. David completed his PhD research in 2006.
Richard Robinson
Richard Robinson

Richard joined the academia after an extended career as a chef, predominantly managing foodservice operations in the prestige club, heritage facility and hotel sectors. Since then, he has taught a suite of courses in hospitality and tourism management and professional development, often underpinned by experiential learning approaches. His expertise and scholarship in teaching & learning are recognized by various awards and advisory appointments at state and national level. He currently holds a three-year UQ Research Development Fellowship. Richard’s research focuses on workforce development in the hospitality and tourism industries and food tourism. His work in these areas are published in leading academic journals in the field, monographs, book chapters, international conference proceedings, practitioner periodicals and numerous consultancy and government reports. Richard holds a Bachelor of Arts from Griffith University, a Graduate Diploma in Business and PhD from The University of Queensland.

Lisa Ruhanen
Lisa Ruhanen

Lisa has been involved in almost 30 academic and consultancy research projects in Australia and overseas. Her research areas include sustainable tourism destination policy and planning, climate change and Indigenous tourism. Lisa has worked extensively as a consultant, external collaborator and executive committee member with a variety of divisions of the United Nations World Tourism Organization. In 2010 Lisa was awarded a fellowship under the Oxford Brookes University International Visiting Fellow Scheme in the United Kingdom. She holds a Bachelor of Administration (Hons) from James Cook University, Bachelor of Business and Graduate Certificate in Education and PhD from The University of Queensland

Pierre Benckendorff
Pierre Benckendorff
Pierre has more than 15 years of experience in education and research in the tourism field. His research interests include visitor behavior, tourism information technologies, and tourism education and training. He has authored over 80 publications in these areas in leading international journals and is a regular speaker at tourism research conferences. Pierre is actively involved in a number of national projects totaling over $700,000 in grant funding. He is on the editorial board for the Asia Pacific Journal of Tourism Research. Pierre is also an award winning university lecturer and has held several teaching and learning leadership positions at both the University of Queensland and James Cook University. In 2007 he received a national Carrick (now Office for Learning and Teaching) citation for outstanding contributions to student learning. He is currently the co-chair of knowledge creation for the BEST Education Network. He has also co-authored one of the leading textbooks on tourism and information technology. Pierre holds a Bachelor of Administration (Tourism) with Honors and PhD from James Cook University.