Tourism and Travel Management
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Do you want to learn about an industry that is dynamic, fun, evolving, and always challenging? At its peak, tourism supported over 300 million jobs globally and in 2018 generated US$1.65 trillion in international receipts.
By taking this course, developed around one of the world's premier destinations, Queensland in Australia, you will experience challenges, and solutions, reflective of the ever-changing global tourism and travel industry. Tourism is an aspiration for millions of people globally, and has proven to be a highly resilient sector, which is vital to many economies.
This course will provide you with substantive insights into the management challenges facing destinations and operators. It will show you the proper steps to follow forresearch-informed resolutions. The course comprises seven modules, with each module co-delivered by two or more expert academics. Developed in partnership with Tourism and Events Queensland, the statutory marketing authority for tourism in Queensland, several modules have been shot on-location across Queensland's premier tourism destinations. The course features case studies of leading tourism and hospitality companies and interviews with prominent industry professionals. In addition, you'll hear from public sector officials representing government, peak industry bodies, destination management and marketing organisations, hotels and resorts, attractions, tour operators, transport and local communities.
Eleven leading academics share their expertise taking the learner through a visceral journey of self-discovery and exploration of various aspects of tourism planning, management of services and experiences, the changing role of technology in decision-making, and management of workforce and risk in tourism.
The course is particularly designed for:
- Professionals working in the tourism (hospitality, events, sport and leisure) industries
- Students learning about these industries for the first time
- Individuals who have an avid interest in tourism
^ Course image credit: Tourism Events Queensland
المدربين
Sara Dolnicar
Sara currently works as the Research Professor in Tourism at UQ Business School. She has previously worked at the School of Management & Marketing at the University of Wollongong and the School of Tourism at the Vienna University of Economics & Business where she also served as the Secretary General of the Austrian Society for Applied Research in Tourism. Sara’s core research interests are the improvement of market segmentation methodology and the testing and refinement of measures used in social science research. She has investigated a range of different applied research areas, including sustainable tourism and tourism marketing, environmental volunteering, foster carer and public acceptance of water alternatives and water conservation measures. Sara has (co-)authored more than 300 refereed papers, including more than 140 journal articles and led a total of twelve Australian Research Council (ARC) grants. In 2011 she took up a prestigious ARC Queen Elizabeth II Fellowship. Sara holds a Masters and PhD degree from the Vienna University of Economics and Business and a Masters degree in Psychology at the University of Vienna.
Sally Driml
Sally’s current research interests in tourism draw on a background in economics and environmental economics and experience in government in developing environmental policy and managing natural environments that are also tourism destinations. She is currently undertaking research on the economic impacts of protected areas and of wildlife attractions. Sally has recently published on the economic value of tourism to national parks and on issues for tourism investment in Australia. Sally holds a Bachelor of Science (Honors) from Griffith University, Master in Science from the University of Queensland and PhD from Australian National University.
Sheranne Fairley
Sheranne’s research focuses on three major streams: sport and event tourism, volunteerism, and the globalization of sport. Sheranne has conducted various research and consultancy projects in the United States, China, the United Kingdom, and Australia. Recent projects she has been involved in include the globalization of Australian Rules Football in international markets, the sport tourism behaviors of friends and family of athletes who travel to the Olympic Games, and the legacy of Olympic volunteerism. She currently serves on the advisory board of the United States Australian Football League. Sheranne holds a Bachelor of Business with Honors and a PhD from Griffith University.
Karen Hughes
Judith Mair
Gabby Walters
Gabby’s primary research interests revolve around tourism marketing communications, tourist behavior and tourism crisis recovery. Currently, she is working on a series of studies that seek to investigate the impact that Terrorism related activity is likely to have on travel behavior and tourist decision making. Gabby has led a number of industry consultancy projects for both state and regional tourism organizations within Australia and has been invited on several occasions to deliver keynote addresses. She has over 35 publications that include acclaimed academic journals, University textbooks and edited research books. Gabby has a PhD from Griffith University. Prior to her University career, Gabby spent 16 years in the hospitality industry.
Brent Ritchie
David Solnet
Richard Robinson
Richard joined the academia after an extended career as a chef, predominantly managing foodservice operations in the prestige club, heritage facility and hotel sectors. Since then, he has taught a suite of courses in hospitality and tourism management and professional development, often underpinned by experiential learning approaches. His expertise and scholarship in teaching & learning are recognized by various awards and advisory appointments at state and national level. He currently holds a three-year UQ Research Development Fellowship. Richard’s research focuses on workforce development in the hospitality and tourism industries and food tourism. His work in these areas are published in leading academic journals in the field, monographs, book chapters, international conference proceedings, practitioner periodicals and numerous consultancy and government reports. Richard holds a Bachelor of Arts from Griffith University, a Graduate Diploma in Business and PhD from The University of Queensland.
Lisa Ruhanen
Lisa has been involved in almost 30 academic and consultancy research projects in Australia and overseas. Her research areas include sustainable tourism destination policy and planning, climate change and Indigenous tourism. Lisa has worked extensively as a consultant, external collaborator and executive committee member with a variety of divisions of the United Nations World Tourism Organization. In 2010 Lisa was awarded a fellowship under the Oxford Brookes University International Visiting Fellow Scheme in the United Kingdom. She holds a Bachelor of Administration (Hons) from James Cook University, Bachelor of Business and Graduate Certificate in Education and PhD from The University of Queensland